They nerfed it even more with S1, which made gameplay not fun. Meanwhile, us D2 players have hated it since the beginning, for many, many, many reasons. D4 has potential, but it’s not there yet - Blizzard needs to seriously work on getting the game balance right, but even then, I don’t see some aspects of the game improving due to the design decisions they made.
Personally, I’d rather place my hopes on PoE 2.
Not everyone in IT needs to fix tickets or work in a high-stress environment. In one of my previous roles, I was a projects engineer, and I was basically given a bunch of projects to work on (like there was a small python-based project - they needed to automate something; then there was one to get them into a hybrid cloud setup; another project to upgrade something and so on). I didn’t really have any break-fix tickets to work on, although I was occasionally asked if I could help, when there was some spare time or if it was something high-level the ops guys couldn’t fix. Basically a total chill job, I was free to allocate time on my projects as I saw fit, no hard deadlines, no SLAs to meet, and the best part - no users to deal with.
Of course, it wasn’t always like this. To get here, I had to do those grunt roles first, those stressful jobs with tickets that needed to be fixed in minutes, dealing with angry users and stuff. But thankfully my career has progressed past that stage now.