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Joined 1 year ago
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Cake day: July 27th, 2023

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  • The majority of people are genuinely thankful for your help. Sometimes they put off asking for help until they are very frustrated and you catch some of that heat but they calm down quickly. They also really like it if you have to sit down and work on their computer because it means they have an excuse to not work and have some coffee. There always seems to be that one person though that you dread helping because they are always pissy and sarcastic and blame you for everything.





  • I’ve been on both sides of it. One of my favorite IT moments was changing to a new phone. I couldn’t access my email until I did a two factor auth process. Of course they emailed me my code to access my account to unlock my email. Good thing I also had a pc at home with access to my email.

    Then I was supporting a lab. One woman was clearly aggravated when she called. She said no matter what she did her screen was blank. I head right over and just look at it for a few secs. I check the lowest hanging fruit solution first and see the power light on her monitor isn’t on. I see it is unplugged, plug her monitor in and problem solved. I’ve never seen a more embarrassed person than her. lol

    Networking has to be the most thankless job in IT. You are invisible when the system is working, which is 99% of the time. It stays up like that because they are monitoring it and maintaining it behind the scenes. When it fails though the failure can be catastrophic for everyone, we literally cannot do any work without it. Then everyone’s eyes, and criticism, is on them.