It’s been some years that I am not able to log in to my Google account, because I stopped using it for a very long time any Google product, and now even providing my password, they say they can not know if it is me or now…
They send me to this support page which seems like I have lost my account with all the data and stuff I had from when I was younger…
I don’t think this is normal or ethic to do (I know Google has been never ethic), but this makes me so angry because I never wanted to lose all that data…
Do they basically know every people networks? And if you don’t let them know… you lose access to Google? … 😠
Yeah right, I wish I could have some human contact to tell them “I am me”… did you find or tried to find any human support email or contact? I wonder if Google has any too…
I’ve actually recovered my account (I was reported, and suspended, for using a false name) and along with the identification they requested I submitted a picture of a hand-written letter explaining why I used this name.
my account was reinstated.
Do you have the email address? (if they asked you that via email address) Maybe I can send them some message to unblock me, if not it’s okay.
I have already read many people have been locked too, I will need lawyers to sue that company to force leaking my personal data to be able to use my account again, and that’s not easy…
it was a few years ago now, I’m sorry - if I still hand it it’ll be deeply buried in my inbox
No, there’s a US phonenumber, “tollfree” (as if that matters when I’m in Europe, it’ll still cost me a lot either way), and it connects you to a multiple choice voice recording with no option to speak to a real person, and most support related stuff apparently just tells you to go click the “help link at the bottom of the facebookpage”. First of all, suspended I have little to no options anymore as the site tries it’s best to lock you out completely, even preventing you from seeing stuff you can see fine when logged out, and secondly, if I use another account for it: There is no bottom of the facebookpage, it’s infinite scroll… 😅 Anyway, I did use the “report a problem” a bunch of times, but that apparently had no effect either… I also tried dm’ing Facebook on Twitter as some say they sometimes answer there, but apparently I’m not part of that sometimes and got no reaction there either. 🤷♂️