It’s an Ubuntu downstream maintained by Linux box maker System76 which is targeted for both general usability and design/media applications. They will soon be debuting their own home-spun desktop environment, Cosmic DE, which is highly anticipated by the Linux community.
How does the community here feel about this distribution and the company that has brought it to us? How do you feel about the projects that they’re working on, and their goals for the distribution moving forward?
What year was this? Very rarely, I have heard bad experiences like this, but they were from a long time ago. From everything I’ve heard since (I’ve never had to contact their support, myself), their support - and their hardware - has massively improved.
Edit: I also have heard (unconfirmed) that they have a separate B2B unit now that has a separate support unit, too.
About a year and a half ago. I am the anxious bug filling type as well, I make my questions very clear and provide all the info I anticipate they may need. That does not help when the info is not read. I had to copy and paste quite a bit from previous emails. This is while I was at a pretty significant institution as well.
Really? That recently? I’m really quite surprised. Especially at the low quality of customer support you received.
Of course, this should never have happened. A live install medium should never make alterations to an internal drive. I really just don’t know how that could’ve happened. Or why it happened. It must obviously have been a bug of some sort. My mind is boggled.
I’m not the one who mentioned the instal medium but yeah I was pretty surprised as well. I’m sure I could’ve sorted things if I was on premise and could have IT reinstall their software.